Suddenly I can’t open my Shopify account and they closed my website though my subscription is valid till 20 April, this thing happened when I changed the billing method immediately now I can’t login to my store or customize it.
Can you please tell me what to do?
Hi @Saferteeth
With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.
You could refer to this link, log in to your store account then type in a topic in the search bar, for example, "inactive store " and select Search. On the following page, scroll down to Get Support and click Continue and you’ll be presented with options to contact their Support via chat, email, or schedule a call-back.
I hope this helps.
I can even login into my store look here!
Hi @Saferteeth
Give it another try to click on this link to get in touch with Support via email or live chat without logging in.
I hope this helps.