Why did my website go inactive after changing billing payment?

Shopify Discussion
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1

My website went inactive when trying to change my billing payment just wondering if anyone’s found a solution to this problem

2

Hello, @MiniSkids !

For this, could you please reach out to our support here so that we can take a closer look?

While you wait, I suggest you take a look at our FAQ on some of the potential reasons why your store may be unavailable here which may give you an idea of what went wrong here.

3

If your website went inactive when attempting to change your billing payment on Shopify, there are a few steps you can take to resolve the issue:

  1. Clear cache and cookies: Clearing your browser’s cache and cookies can help resolve temporary issues. Close your browser, reopen it, and try accessing your Shopify account again.

  2. Check your billing information: Ensure that the billing information you entered is correct, including the credit card details and billing address. Double-check for any typos or errors. If necessary, update your payment information.

  3. Contact Shopify support: If the issue persists, reach out to Shopify’s support team directly. They have access to your account details and can help troubleshoot the problem. You can contact Shopify support via live chat, email, or phone.