- I need help it says unable to access to your store, it that a way someone can help me,
Topic summary
-
Issue: A merchant reports being unable to access their Shopify store, seeing an “unable to access your store” message.
-
Clarification requested: Support asks whether the problem occurs in the Shopify admin (backend) or on the storefront (public site), noting there isn’t enough information to identify the cause yet.
-
Next steps: Because account-specific troubleshooting isn’t provided in the Community, support directs the merchant to contact Shopify Live Support via the Shopify Help Center and log in to create a support request.
-
Status: Unresolved and pending more details from the merchant or a live support investigation.
-
Additional note: After the issue is resolved, support offers to share getting-started resources and marketing planning guidance for the store.
Hey, @jj28 .
Thank you for reaching out and bringing this to our attention.
I understand that you’re having trouble accessing your store and I’d happy to provide some general support or point you in the right direction. However, I’m unable to identify the issue at the moment due to limited information. Can you confirm if the issue is happening on the Shopify admin? Or, is this issue happening on the storefront?
That being said, if you’d like to contact our live support, then we’ll be able to access your account and take a closer look at the issue. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
I noticed that you’re a new member of our Shopify Community! Once you’ve resolved this issue, I’d love to hear more about your business and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?