Why can't I access my online store?

Technical Q&A
1

Hi,

I cannot open my Shopify Store (missusmaketh.com). I have tried clearing my cache, and on 4 different devices as well. Still can’t open. Please help, really need it to work for my launch date this 30th June.

Thank you.

2

Kindly contact the shopify support for help

1 Like
3

Hey @MissusMaketh ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with accessing your shop, to get this resolved. To ensure I’m fully understanding, has a domain recently been connected to the shop?

If so, it’s important to ensure the DNS Records have been correctly assigned to point towards Shopify. I recommend checking out our Connecting Third-Party Domains documentation for detailed steps on how to ensure this has been completed. It outlines however, you will want to confirm the following:

  • On your domain provider’s website, log in to your account.
  • Find the DNS settings or domain management area.
  • Change the following records:
    1. Point the A record to the Shopify IP address 23.227.38.65.
    2. If necessary, change the Host name to the @ symbol.
    3. Delete any other A records on the domain if there are any present.
    4. Point the CNAME record with the name www to shops.myshopify.com.
  • Save your changes.

If after completing these steps you’re unable to access the shop, please Contact Support to allow for further investigation.

Please let me know if you have any other concerns.