Hi, When I click on the “domains” in the Settings page, it gives an error “Domains are not available in your current plan. In order to use this feature you must upgrade your plan.” However when I compare the plans available on the website, all the plans do have domains as a facility.
I have my own domain which I want to link to the shopify account.
Can you help in resolving this issue?
Thanks in advance,
Subha
Hi there @Subha !
I’d like to check this out for you, to see why you might be getting that message when trying to connect your domain.
Would you mind confirming which plan level you’re on at the moment?
Almost all of our paid plans would have domain functionality included, though if you’re on the Shopify Lite plan this does not come with an Online store sales channel and may account for what you’re seeing.
You can check this out in the settings > billing menu in your Shopify admin.
Let me know if this is not the case, and if not, what plan level you are on currently.
Any screenshots of the messaging you’re seeing there when trying to add a domain would also be really helpful!
I look forward to checking this out with you in more depth.
Hi Don, once I logged out and logged in, the issue seem to have resolved. Thanks once again for your help. Appreciate the same.
Hi again @Subha !
Thanks for getting back to me here and for letting me know the issue is resolved for you.
All the best!
