Why can't I activate PayPal Express Checkout on my store?

Payments + Shipping & Fulfilment
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1

Hi,

I am currently facing an issue where I am unable to active PayPal Express Checkout on my store. It was previously activated however I de-activated to change the email address for the PayPal account.
Now, when I go to Settings ā†’ Payment ā†’ Active PayPal Express Checkout, it takes me to a login page where I login with my PayPal Credentials (have tried both new and previously working paypal account), after authenticating I am taken to my PayPal dashboard. There is no return to Shopify button and now error message generated.

I have tried in 3 different browsers on my PC (Edge, Chrome, Opera) and also through the Shopify IOS App, each time I am just dropped into my PayPal dashboard.

I appreciate any assistance!

Thanks,
Tim

2

Ok, I believe I have resolved it by disconnecting from my Wifi and connecting via cellular network.

I noticed that I was getting a security challenge by PayPal each time I tried activating and figured this might be interfering with the URL redirection.
It worked when I connected via cellular, effectively changing my source IP. Once I stopped receiving the security challenge it activated fine.
Hope this helps someone in the future.

1 Like
3

Iā€™m so glad to solve my issue! I have the exact problem, I cannot activate my account, and I change to login my shopify using my other mobile phone and mobile data instead of wifi, and it works! :sob: :sob: :sob: after many many hours of trying

4

It worksss! Thank youu