Yesterday everything was working great.
Today, I am unable to generate a packing slip to print. Every time i try today, the only message is “Error generating packing slips”. No explanation or additional info..?
Thank you!
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We’re having a similar issue, except instead of getting an error message, the “Generating Packing Slip” page hangs and the wheel just keeps on spinning. We’ve tried pulling up the order on a couple of different computers to no avail. We are able to generate the packing slip on old orders, but not any new ones.
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Having the same issue.
Me too!!!
Having this same issue. Shows error message on phone and it just keeps spinning on computer
Hi everyone!
I just wanted to let you know that our developers are aware of the issues you are having at this moment. A status page has gone live on www.shopifystatus.com where you can track this issue.
I will be marking this thread as solved so that any other community members will also be able to find the link to the status page. Please feel free to share any other issues that you are noticing that aren’t being tracked on our status page at this time. We appreciate your patience while our developers resolve this!
-Shay
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Thank you for fixing.
Th generating packing slip is working.
By the way, I try to see www.status.shopify.com , but I can’t see the page.
When this error came up the shopify status page said everything was normal, that is why I opened the thread.
An order can be generated packing slip.
But another is able to be generated.
Having problems generating Packing Slips… stays forever generating.
My apologies @AtsushiAbe ! I didn’t double check my link after posting. I have edited it and it is now working. The link is www.shopifystatus.com. -Shay
It looks like this was an error for a lot of sellers.
Shopify seemed to respond and fix it pretty quickly!
Seems like this is fixed for everyone else, but if I’ve refunded an order, but still want to send the customer goods to make things right, I should still be able to generate a packing slip on a “refunded” order correct? I’m getting an error: “Error generating packing slip” with no reasoning as to why.
Hi @chrisdmccoy
In the order timeline for the order, are you seeing a message “X item has been restocked at X location.”?
If yes, then the order itself has been cancelled within the system and a packing slip won’t be able to be generated. In this situation you would want to create a draft order, add 100% discount to the order, and provide order notes for internal tracking so that you can refer to the original order when doing your book keeping.
Hello i am having this same issue and I see that shopify seems to have no status problems
I am having this issue. And status page doesn’t show anything wrong currently, please advise.
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I am having this issue too as of 3/15/2023 around 5:40pm.
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Same- having the problem. No issues shown on the status link
1 Like
I am having the same issue, I am using the default packing slips template. It seems you have a bug in your status page because it says there is nothing wrong