Hi, I made an account I finished the bank informations too but in seconds it logged me out the username is rise-4419. I tried logging back in but I couldn’t and it made me another account.
Hello, @Rise-4419 .
I am not 100% clear on the error you are encountering here - are you able to show me a screenshot of what you see when you try to login to the original account at the moment? Has a new, separate account now been created?
The more detail and context you can share around this, the easier it will be for me to troubleshoot. Thank you!
Hello, I’ll send the screenshot. And yes, a new account had been created and the money had been taken from the account I opened so I’m concerned about that. The new account that was opened doesn’t have any information about banking and I didn’t try putting any information about that either. hope you can help, Thanks!
How unusual - this error would appear as though you are not currently assigned as the store owner but rather a staff member for this store.
Are you a Shopify Partner? Or did you perhaps purchase this store from a previous owner? Or is there any other email address you may have used as the account owner email login for this store?
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I just opened this account I have no idea about any of them.
Thank you for clarifying this - I think we will need to take a look over your account to investigate what is going on here. In order for support to access your account securely, you will need to reach out to our live support team. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Thank you!