Why can't I log in to the partner site with my store link?

Technical Q&A
1

I’m not sure about this issue when I try to login with particular store on the partner site.

Please refer attached. I have store added successfully and I have permission to access. But when I try to login it shows me error message and it doesn’t allow me to see the store.

Thanks in advance

1 Like
2

Hey, @gurusamyd ! Welcome to Shopify Community!

Have you tried performing local troubleshooting steps to try to fix the error you’re encountering? If you haven’t, please try doing so as the error may be caused by a local issue. You can perform the steps below and try to log in after each step to see if any of them resolve the problem.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, we’ll need to access your Partner account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3uU0EV2 and log in to your account to create a support request.

1 Like
3

Hello @gurusamyd ,

Gina here from flareAI.

Are you still unable to log in? I advise you to try each of the below steps and try login in to the store.

  1. Clear your cache and cookies
    When you use a browser, it saves information from websites and stores it in the browser as cache and cookies. Clearing them can fix certain problems.
  2. Try to login into an Incognito window.
  3. Try to login from another browser
  4. Try another internet connection like switching to a cellular network on a phone rather than WiFi or another WiFi
  5. Ensure you do not have any firewalls or pop-up blockers enabled on the device as these can interfere.
  6. If none of these are working try from another device like another computer or phone.

If none of the troubleshooting steps allow you to log in then you can contact Shopify support and they will help you to check the issue for you.

Hope this helps,

Gina
flareAI: Generate Sales from Google Search, on Autopilot