Trying to purchase my new domain in order to launch my online store. I find my domain I want, trying to finish my purchase it says “adress must not contain special characters” I look every where but cant find any special characters that would affect this problem.
Hello @Majorens !
This is Lana from Shopify.
If you are not comfortable sharing the address here, would you be able to check in Settings > General to see if it has lettering from other languages such as the Spanish Ñ, as it considers those to be special characters as well.
One thing you could try to troubleshoot this just to be sure is take out your address completely and re-write it manually. If this does not work, please follow up with me here again and let me know what is the name of the domain that you are trying to purchase.
Feel free to ask me any other questions here as well!
Thanks. -Lana
Domain name is Majorens.com (bought it on one.com after serveral attempts
to buy it on shopify), if its not possible to send to Shopify then I would
choose Majorens.shop.
Thank you.
I see! If you were unable to find a special character in your address, then it sounds like you might just be seeing an error because of the type of domain that you are purchasing. ‘Majorens.com’ looks like a premium domain, which is a short and easy to spell domain, typically ending in .com.
We do not currently offer premium domains on Shopify, so if you were looking to purchase it as a .shop version, that may work for you!
Please give this a go, and should anything else come up, you might need to contact us through our live support here so that we can investigate this further for you.
-Lana
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