Shopify won’t let me purchase a Domain because of special Characters… I tried several domains and every single one gets the same message (message appears at the check out page).
I hope someone had this problem aswell and might be able to help! Thanks for your help!!
Hi @Julian247 ,
Thanks for reaching out! Could you share the domain you’re hoping to buy with me here? I’m happy to take a closer look into this with you! If you prefer not to share the domain with me publicly, our support is available here 24/7.
Also, please check if your billing address has a special character that our domain registrar can’t process. If you log into your Shopify account and click Settings > Billing, can you replace the wording with a different character? For example, if “ó” is listed, please use “o” instead. After that, please try to buy the domain again. You can always change the billing address back to the original address after processing the domain.
Let me know how this goes, and if there is anything else I can help you with, I’m happy to help!
Hi, it was actually my billing address I just changed it and now it worked
thanks!
Hi, I do have a different question which I’d like to share to you in private! Is that possible?
No worries, happy that helped @Julian247 !
I’m more than happy to help with any other questions you may have here on the Community thread. However, I understand that you may want to discuss some questions privately. If you don’t feel comfortable sharing additional information about your next question here, you can reach out to our live Support team via chat, callback, or email.
So, I invite you to reach out to our Contact Us page. Once you log in, select the topic you’d like to discuss with the Support Advisor.
Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.