Why can't I purchase shipping labels for my new order?

Payments + Shipping & Fulfilment
1

I just created a new order and I am unable to buy a shipping label. Every time I try to buy a label, it displays the following message:

There was a problem buying shipping labelsReview order details and try again.

I have never had a problem with buying a label until now and I am doing everything as I always have. What gives?

2

Hi @WordsWellSaid ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with purchasing and printing shipping labels, to ensure this gets resolved.

To ensure this is not related to a browser issue, I’d recommend attempting some local troubleshooting steps. For ease, I’ve gone ahead and listed these steps below for you to attempt to see if this helps to resolve:

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab.
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device.
  • Try accessing from the Shopify Mobile App.
  • Try Restarting your device.
  • Make sure your device is Up To Date.

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it’s resolved as quickly as possible.

To connect with us, you can:

  • Head over to our Contact Page.
  • Log into your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other questions or concerns.