Why can't I view my online store anymore?

Shopify Discussion
1

When i press View your store button I can’t see it ( this page cannot be found) while i opened it yesterday:(

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Hi @Daniaabid

First, you should check if you have successfully set up your online store. If you don’t see the online store as one of the sales channels in the left-hand menu, then you’ll want to set that up. Head in your admin to settings > sales channels, hit the add sales channel button, and add an online store.

Also, you can contact Shopify support via call or live chat to resolve the issue quickly.

If you feel like my answer is helpful, please mark it as a SOLUTION. Let me know if you have any questions!

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Hi there @Daniaabid - are you still experiencing this issue? You are still able to access the admin of this store, is that correct?

The first thing to rule out here is that this is not a local device or browser issue. Can you please do all of these following steps then retry your view store mode:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try on another web browser or an incognito window.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
  • Ensure there are no pop ups being blocked in the web browser.
  • Ensure you do not have any firewalls or pop up blockers enabled on the device

If you are still experiencing issues after all of these steps, then it would be time to reach out to our live support directly. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.