Why can't my Canadian customer complete an order despite setting shipping rates?

Payments + Shipping & Fulfilment
1

I set up shipping rates for Canada but my Canadian customer is not able to complete her order. Would there be a specific reason why ?

2

Hi @AnaScents2020 ,

It could be that you haven’t activated the Internation Market. Please check to see if you have enabled the international market yet:

  • From your Shopify admin, go to Settings > Markets.
  • Click on Manage next to the International section

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  • Click on Activate button

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I hope this answer helps.

3

Hi @AnaScents2020

This can happen for a couple of reasons. So, to understand the issue it will be great if you can share some screenshots of your shipping set up. And as @AvadaCommerce suggested you can check if you have activated the International Market or not.