Why did my transferred domain disappear from my second account?

Shopify Discussion
1

Hi,

I had a domain in my Shopify web, then I transferred to someone, but canceled a few hours later.
I opened a second Shopify web, and transferred the same domain to this. And was working, without problems.
Suddenly, I entered in my Shopify account and the domain just disappears, with this message saying is a problem with the domain, and when I click on it, it says there’s no page.

Could you please help me with this.
Many thanks in advance,

2

Hi @Yaman1 ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with your domain, to ensure this gets resolved. To confirm I’m fully understanding, are you attempting to transfer a Shopify-managed domain from one store to a different Shopify store?

If so, I’d encourage you to check out our Transferring Shopify-Managed Domains document for steps on how to successfully complete this.

It outlines that you can:

  • Head to Settings > Domains, from the Shopify admin.
  • In the Domains section, click the name of the domain that you want to transfer.
  • Click Domain settings > Transfer to another Shopify store.
  • Confirm that your store owner email address is up to date, and then click Send transfer link.
  • When you receive the transfer email message, do one of the following:
    • If you’re the other store’s owner or a staff member with the Transfer domain to another Shopify store permission, then click the transfer link in the email text and log in to the Shopify store where you want to transfer the domain.
    • If you’re not the other store’s owner or a staff member with the Transfer domain to another Shopify store permission, then forward the email message to someone who has the appropriate permission for that store.

It’s important to note however, that the store owner or staff member with the appropriate permission will need to log into the Shopify store directly from the transfer link outlined in the email. If this step is not completed, then the domain transfer will be unsuccessful.

If you have reviewed the steps outlined above, but continue to receive an error, please feel free to connect with us directly. This will allow for our advisor team to take a closer look and ensure it gets resolved as quickly as possible.

To connect with us, you can:

  • Head over to our Support Page.
  • Log into your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other questions or concerns.

3

Many thanks for your email.

I contacted my friend who I transferred to him in the first instance (and
then I canceled it a few hours later) and he confirmed that the domain was
transferred to him, so it wasn’t canceled properly.

He tried to send it back, but he (not in shopify) had a message saying he
needed to wait 60 days before he transferred the domain again.

Have any way to bring it back or not?

Many thanks,
Yaman

4

Hi @Yaman1 ,

Thank you for the prompt response and sharing those additional details!

When it comes to transferring a Shopify-managed domain to another provider, there are some considerations to take. This includes waiting the full 60 days in order to complete the following:

  • Purchasing the domain
  • Transferring the domain
  • Changing your contact information

To learn more about this, you can check out our Transferring Shopify-Managed Domains document as it touches on this further.

Please let me know if you have any other questions.

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