Hi there everyone,
We’ve been experiencing issues on our store for a few days now where the error message “Server error” is displaying once want to buy a domain name.
Does anyone know what this is due to?
Thanks,
Ali
Hi, @AliGhamougui .
Thank you for reaching out. I am sorry you are experiencing some issues when trying to purchase a domain.
Have you tried purchasing the domain using a different device or browser or clearing the cache/cookies on your browser? Sometimes a device or browser will continue to pull the same information, and clearing that connection will allow for that server error to disappear. If you are still receiving that server error once you have tried local troubleshooting, can you share a screenshot of the page you are seeing? That would be super helpful!
Please let me know if you have any further questions!
Talk soon,
1 Like
Hi, @ducobu123 .
Thank you for reaching out and sharing that screenshot.
Have you tried it on a different browser or device? Sometimes this error will show if it’s a connection error. Please let me know if this works and allows you to purchase the domain.
I would love to learn more about your business. What type of products do you sell?
Talk soon,
yes, i have tried on 2 pc , 1 laptop, 1 cellphone. i have been trying since 3 days. i have tried incognito mode too. and i cannot chat with shopify support , the chat remains gray, i can only see what the support text me, i cannot reply them
Hi, @ducobu123 .
Thank you for trying on those different devices and providing that information.
Can you request a callback or email in to our Support Team? I cannot access your store’s information through the public forum as I cannot authenticate you. Our Support Team is the best team to look into this for you, so contacting them via callback or email would be best.
Let me know if you have any further questions! Thank you again for your patience with this.