Why does my domain show an empty GoDaddy page instead of my customized store?

Shopify Discussion
1

Hello friends!

So I bought a domain name on godaddy.

Then I built a shop on shopify.

Then i went and connected to an existing domain.

It hasn’t connected yet as they do mention it might take up to 48 hours.

My problem is that when in go into the store manager to continue arranging the theme and setting up the shop every time i wanna preview it it shows me the empty godaddy page and not the shopify store that i customized .

Is this normal? Is it going change when my shop will be connected ?

2

Hello @Droyals

To provide you with the most precise solution in this case, could you please share a screenshot or a video about your problem?

Thank you and hope to hear from you.
Best regards,
GemPages Support Team

3

Hi @GemPages ,

Thank you for reaching out!

Here are the screenshots:

Here is the shop I’m creating:

this is the shop im creating
this is the shop im creating2255×1349 136 KB

But when i wanna check it and i click here:

when i click here
when i click here1919×723 52.5 KB

It direct me to this page, and not to my shopify shop

i get directed here
i get directed here2224×1397 254 KB

Here is my domain connection page:

Useful additional info
Useful additional info1329×528 36.2 KB

Is this normal ? Once the connection is establish, will i get directed to my shopify shop if i type Droyals.ca in my browser?

4

Hi @Droyals ,

Thanks for reaching out!

I ran a test on the domain that you provided, and it looks like your A and CNAME records aren’t pointing to Shopify’s IP address. You will need to log into your account with your domain provider, find the DNS settings or domain management area, and ensure there is only one A Record and that it points to the Shopify IP address 23.227.38.65. CNAME Record should be shops.myshopify.com. You can also find the steps to do this in our help document.

If you need help changing your DNS settings, you will need to contact your domain provider directly. Remember that it might take up to 48 hours for your domain to be verified. So if you already completed the steps above, your domain is expected to still point to the old website until it’s propagated.

Once this is complete, you can verify your domain in the Domains section of your Shopify admin. Your domain should be set up and connected to your Shopify store when that is complete.

We cannot look into account specifics via the Community for privacy and security reasons. So for further inspection of your current domain setup, I invite you to reach out to our Contact Us page.

Once you log in, select the topic you’d like to discuss with the Support Advisor. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.

I’ll also share our Setting Up Your Email resource for more information.

Let us know if you have additional questions regarding the process.