Dear Team,
I placed an order on the vendor “only kurtas” at Shopify.com on 25th June’2023.
An amount of INR 1281 was paid using UPI payment on 25th June’2023.
A mail also received at my registered mail ID on 26th June’2023, confirming order No. 1450 .
The order was supposed to be delivered in next 36 - 48 hours, however the order is still not delivered even after 10 days.
Tried to contact the mail ID mentioned , however the mail ID is no longer available.
Please help to get my money refunded.
Hey @Peeyush1 .
Thanks for reaching out and bringing this to our attention.
I appreciate the context that you have shared with us as that is very helpful! To clarify, Shopify is an eCommerce platform that hosts a variety of businesses. However, we do not manage or have any involvement. In this case, if you cannot get in touch with the business that you have made a purchase from - it would be best to speak with your bank or credit card company. They will have processes aimed to retrieve your funds for the online purchase.
Let me know if you have any questions.
Hi Ollie,
Why would my Bank help in retrieving the funds, as I myself made the payment using UPI.
The vendor did not got the money through some fraudulent way.
So Bank cannot help me in any way.
I have a question, that if you do not have any control over the vendors who are using your platform for offering goods and getting money, then your platform would definitely become a lucrative way to loot people, by just displaying fake products and getting money.
Request you to please share the contact details of the vendor, so that I can contact them. The mail ID mentioned in the order confirmation mail is no longer active.
Please support in resolving such issues, as these vendors are misusing your portal for coercing money.
Hey @Peeyush1.
Thanks for the quick response in this matter.
I can certainly understand that this situation is not ideal for you. Shopify has a zero tolerance for fraudulent behaviour on the platform. With that being said, I do not have any store specific information from the Community forums to provide. If you have been charged for an order you did not receive - speaking with your bank or credit card company would be the best way to have a further look into the transaction.
If you suspect that this online store is operating on the Shopify platform and is violating our Terms of Service and/or our Acceptable Use Policy, you can file a report with the merchant here.
Hi Ollie,
The Link which you have sent for reporting asks for the order url, however the url is no more active, and your site doesn’t accepts the complaint if the url is not active. So how can I report the issue against merchant ?
This is really giving a bad name to your platform. Many more customers are being looted on your platform similarly.
Request your support to resolve such issue.