Why have my updated product descriptions vanished after trial expiration?

I had someone on Fiverr build my page. I spend hours updating the product descriptions on my page. I did this over a couple of days. Most are now gone. The only one that remains is one that was marked draft. All of the “active product” have reverted to what the Fiverr designer originally had in the product description. I was on a trial which expired. Could this have anything to do with it? My site is https://thespiritmanproject.myshopify.com/. I don’t want to go back in and redo the work without knowing what happened. I saved all work. Could this be a problem with some type of code? Thanks

Amend- I just toggled through some things. I updated the product descriptions on the “product details” page but not within the “shopify” app. Could this be the problem?

1 Like

@5loaves2fish

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community! :blush:
Thanks for your good question.

your store is password protect so Please share us,
I will check out the issue and provide you a solution here.

I don’t feel comfortable just throwing my password out here. Earlier I saw that “shopify staff” was in the account but haven’t seen a response. I’m noticing that the pictures that were in the product description portion from “placeit” and put there by a hired website developer on Fiverr are gone as well. The updates I made within the “Printify app” are still there. Anyone know what’s going on?

@5loaves2fish

sorry but how can i check this issue

You’re right I know. Just protective of my store. Can you do anything with admin rights?

Let me take a look at what a shopify partner details and I’ll check back in. Thanks for your offer of help. I’m just being careful.

@5loaves2fish

if you have front end password is confidential so please to a personal message as you like.