Why is my 15% off discount code not working anymore?

Shopify Discussion
1

Hi there,

I have had a 15% off discount code working for friends & family since we launched our shop however since yesterday it doesn’t seem to be working anymore. Expiry and quantity used isn’t an issue so unsure what the problem is. Would love some help if possible.

Thanks,

Abby

2

Hey @wmd1 ,

Welcome to the Shopify Community!

I’d love to understand a bit more about what’s going on in order to resolve your issue, would you mind answering the following questions?:

  • When you try to apply a discount code, do you see any error message coming up?
  • Are you utilizing any third-party discount apps?

The most common issue is that if it is an automatic discount, the conditions are not being met, or if it is a manual discount, it may not be active, or the correct products associated with this. Is the discount you are looking for showing as active within Discounts > Discount codes > Active? One important thing to note is that discount codes cannot be stacked natively within the admin, meaning that only one discount code can be used at once.

If you need to speak with one of our Live Support team members so that we can investigate your discount settings in more detail, you can do so by contacting us via the Help Center here.

In the meantime, if you’d like some ideas on discount strategies for the future, feel free to have a good read of our blog here. Once your discount is working as intended on your store, make sure to also keep an eye out for your discount analytics. This will allow you to understand which discount strategies have worked and will help you tailor a strategy that works best for your business.

I am looking forward to hearing back from you!