I am experiencing an issue with the Buy X Get Y discount offer. I have set everything up correctly, but when I tried it with automatic buy, the cart was not displaying anything. Eventually, I had to use the code, but it is still showing an error as seen in the attached screenshot.
THis is the screenshot where i created the code
here where i am getting error.
Hi @azimaslam ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with discounts, to ensure this gets resolved. To confirm I’m fully understanding, are both the Buy X and Get Y items being added to the cart?
If not, this would be expected behaviour. Buy X, Get Y discounts require both items to be added to the cart, in order for the discount to successfully apply. The ‘Get’ items are not automatically added to the cart. To learn more about this, you can check out our Discounts document as it touches on this further.
If you have confirmed that both the Buy X and Get Y products have been added to the cart, but continue to see no discount being applied, please feel free to connect with us directly. This will allow our support team to take a closer look as we wouldn’t have access to any account information here on the Community.
The connect with us, you can:
Head over to our Help Center.
Enter into the chat box Contact Support.
Log into your shop.
Select one of the available support options.
Please let me know if you have any other concerns.
