I WANT TO PICK A PLAN BUT THE ERROR COMES AND SAY YOUR CREDIT CARD IS NOT SUPPORTED or this one comes … We could not verify your credit card. The credit card was rejected by our payment services provider. Please double check your credit card information and try again or use a different credit card. what shuold i do plz tell me at zarraryash@gmail.com
Hey @IMRASYM !
Sorry to hear about the issue when trying to select your Shopify Plan. Rest assured, I will provide some guidance and help you out!
Usually, if there are issues adding a payment method it is to do with the card, or the PayPal account being used. We do have some requirements below which could be causing this issue for you:
- Must be a debit card or a post paid credit card (pre-paid credit cards are not supported, but may sometimes work)
- Must be cobranded with Visa, Mastercard, or Amex
- Must be capable of accepting charges in your billing currency
- Must be capable of making online purchases
- Must be capable of accepting recurring billing
- Must have appropriate funds available
- Must enter billing address and details the same as what your bank has on file
- Must not have a restriction on how much the bank allows to be processed at once
Be sure to check the above requirements, and do let me know if this issue still persists for you.
Is this your first store? I understand that it can be a lot to take in when you are getting started - it does get easier, though! I’d recommend taking a look at our Shopify webinars. These short tutorials take you through all the basics of creating a store such as adding products, variants, collections, theme changes and pointing a domain to your store. You should be able to sign up here at this link.
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