Hello , so I’ve had my shop up for a good month now but recently it stopped working. When I go to check the domain it says I have a action required but there’s nothing there that’s need to be required. If anyone can help it would be great.
Hi, @YMGTR
I understand that you are seeing a notice on your Shopify managed domain without your admin that action is required, is that correct?
I suspect here that you need to verify your domain, there should be an email in your inbox asking WHO IS verification. Can you check yours for this? Once done your domain will then be restored to its functioning self.
This is typically sent right after purchase, but it could have been missed if you have an aggressive spam filter perhaps, it is worth checking those folders too.
Otherwise, if you purchased this domain from another previously owned store or perhaps you transferred it over, then you would need to renew your domain. Has it been a year since you purchased this perhaps? To avoid this in the future you can make sure you have auto-renew turned on.
Activate automatic renewal1. From your Shopify admin, go to Settings > Domains.
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Click the domain that you want to configure.
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In the Auto-renew section, select Auto-renew this domain every year.
Your domain renewal is charged automatically on the date listed. To ensure that your domain subscription is successful, the renewal date is 14 days before the end of the registration period. Domain renewals are charged separately from your monthly subscription charges.
If you have a different setup, such as a third-party domain, then you would need to make sure to renew this domain on your third-party management console.
If there is any other context here please do let me know. Have a great day.
Hello , there is no email saying “WHO IS” I’ve tried everything so far and still nothing isn’t working