Why is my domain still SSL pending?

Shopify Discussion
1

I’ve noticed for the last week that my domain is SSL Pending. I have not launched yet and I didn’t have it before at all just from this last week. What should I do and what does it mean? Thanks

** @Dirk @Olivia_2 **

2

Hi there,

SSL Pending usually means that Shopify is still trying to issue an SSL certificate for your store. SSL (Secure Sockets Layer) certificates are vital for protecting your website. They provide encryption and authenticate your website’s identity, ensuring your customers can browse and purchase safely.

There could be a few reasons why your SSL is still pending:

  1. Newly Added Domain: If you’ve just added your domain, the SSL certificate can take up to 48 hours to be issued. Sometimes, it can take slightly longer.

  2. DNS Settings: Your DNS settings might not be correctly configured. You’ll want to make sure you’ve followed all the steps in setting up your domain with Shopify correctly.

  3. Third-Party Domains: If you’ve bought your domain from a third party, you may need to adjust certain settings with them for the SSL to be issued.

Here’s what you can do:

  1. Wait: If it’s a new domain, give it a little more time. Sometimes the process can take slightly longer than expected.

  2. Check DNS Settings: Verify that your DNS settings are correct.

  3. Contact Support: If the SSL is still pending after you’ve checked everything, you might want to reach out to Shopify Support. They can take a closer look at what might be causing the issue.

I hope this helps! Don’t hesitate to ask if you have any more questions.

Best,

Will

1 Like
3

Sir

My domain SSL still pending after 72 hours

Please help me.

4

Hi, @Itsrehman !

Welcome to Shopify Community and thank you for sharing your question.

Also a special thank you to our partner, @wmiz , for their incredibly detailed and helpful response. Everything shared by our partner accurately describes the case scenarios which could lead to a pending SSL certificate.

If you find you are still running into issues after reviewing this then a further investigation will be required. I see that you did not share any details regarding your domain, along with when and where it was purchased or when it was connected limiting our ability to provide insight.

To help you better troubleshoot this time sensitive issue I encourage you to connect with our Live Team directly for faster assistance.

Warm regards,

1 Like
5

Domain name. discovershop.store

I buy domain from hostinger and connect with my shopify but SSL still pending after 72 hours please connect my domain. Email address: itsrehman384@gmail.com

6

Thank you for getting back in touch, @Itsrehman .

My apologies for the late response due to the asynchronous nature of forum support, however, I do see that your store has established a secure connection and that this has since been resolved.

Please do share the solution in our thread for our future readers and anyone else that may have this issue.

Warm regards,