Why is my homepage video not playing on mobile devices?

Store Design
,
1

Hi, I am using the Shopify Emporium theme and my video is not working on the homepage on mobile devices. The video works on the computer. But on the phone, the videos do not play and do not work. I wrote “autoplay loop muted playsinline” code in the

<video
controls
controlslist=“nodownload”
preload=“metadata”
title=“{{ section.settings.video_description | escape }}”
data-video-target
autoplay loop muted playsinline

2

My videos are in MP4 format. This problem did not exist before. It also worked on mobile devices before. Although I did not make any changes, it started not working on mobile devices. How can I check that the video player on the website is compatible for all devices. I use Emporium Theme on the website

3

My videos are in MP4 format. This problem did not exist before. It also
worked on mobile devices before. Although I did not make any changes, it
started not working on mobile devices. How can I check that the video
player on the website is compatible for all devices? I use Emporium Theme
on the website

4

Hi @Ethan2

This is Richard at PageFly - Shopify Advanced Page Builder app.

I understand your frustration with the video not working on mobile devices in your Shopify Emporium theme. Here are some potential solutions based on the information you provided:

Theme Video Compatibility Issue:

While you’ve added the “autoplay loop muted playsinline” code, Shopify themes might have limitations regarding video playback on mobile devices, especially older themes like Emporium.

Solution:

  • Theme Documentation: Check the Shopify Emporium theme documentation or search Shopify forums for known video playback issues on mobile with this theme. There might be a workaround or a theme update available.
  • Contact Shopify Theme Support: If the documentation doesn’t offer a solution, consider contacting Shopify theme support directly. They might be able to provide specific guidance for your theme.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

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