Hi,
I purchased a domain about a week ago and my site is still not trusted. I purchased my domain through Shopify. I switched my primary domain back to the default .myshopify.com and now that shows no SSL Certificate.
Please Help
Hi @BettyMariee ,
Thanks for getting in touch. SSL certificates should provision correctly within 48 hours of a domain being added to your Shopify store, so if it has not done so within a week then that would indicate that there is an issue with the domain. Would you mind sharing your store’s URL with me here so I can view the storefront and the SSL certificate from my end? Have you purchased an SSL certificate from a third-party for your Shopify store?
I would also recommend checking out our help documentation on SSL unavailable errors, and running through some of the troubleshooting steps there. This addresses some of the more common reasons for this error and how to resolve them. Please let me know if you have gone through these steps and are still having a problem.
Hi
My website ssl certificate is not working. I bought my domain through Shopify. My store is www.bettymariee.myshopify.com
Hello? It’s been a week and I still haven’t received a response on my issue. I’m going to just delete the account.
Hello,
I have the same issue. I created the domain months ago and then had no issues. Been having the SSL issue for over 3 weeks now. Can you please also have a look at mine.
https://blissful-baby-co.myshopify.com/
Thank-you
Rachel
Hi folks,
If you’ve bought your domain from Shopify and are seeing these errors, please first run through some of the troubleshooting tips listed here to see if it can be resolved. If you’re not able to resolve the issue, please contact our support team directly as they’ll be able to authenticate you on the store and troubleshoot this issue in more detail.