Why is my online store constantly unavailable?

Shopify Discussion
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1

When I try to go onto my shopify store, it comes up with a message saying “We’ll Be Back Soon” and underneath it saying ‘…myshopify.com is currently unavailable’. It’s stayed like that for 3 days. Is there anyway to overcome this?

2

Have you paid for your Shopify subscription yet? And if yes, then you must disable Test Mode in the settings afterwards.

3

I did pay for my subscription but I have no access at all to the store

4

You should reach to Shopify Support
You can discuss over chat about your issue. They can give you better answer.
Thanks!

5

Hi, @zackamir .

Thanks for reaching out and posting to the Shopify Community.

We’re sorry to hear you’re experiencing issues on your end when accessing your website. Rest assured, I’ll do my best to guide you in the right direction to have this looked into.

Could you share if this issue persists on a different device, browser, incognito window or after clearing your cache and cookies?

To confirm, have you received any emails in your inbox from our support team? If not, the next best step is to create a support request through the Shopify Help Center. We’ll need to access your account to investigate and troubleshoot effectively.

If you need help accessing the help center or have additional questions, feel free to share them here.

6

I’ve tried a different device, browser, incognito window and cleared cache and cookies, the website still displays “We’ll Be Back Soon” and says my store is unavailable. I’ve contacted help center twice and I haven’t received an email back yet.

7

Thanks for your follow-up message, @zackamir .

We appreciate you reaching out via the help center to create a support request.

If you’ve recently reached out and are awaiting a reply, it is likely our team is still actively investigating the issue and will communicate with you through email. However, you’re more than welcome to reply directly to your support ticket for further clarification.

Unfortunately, through our community forums, we are not able to look into support tickets as we do not have the authentication tooling. Rest assured, you’ve already taken the first step to contact support and you’re in the right hands to receive assistance.

If you have any non-account-specific questions you’d like answered, feel free to share them with us here.