My Shopify store went done saying “store currently unavailable.” I paid for my domain and Shopify plan not 48 hours ago. I already began marketing and have a lot of people on social media asking me when my website will be back up. What should I do? I have a ticket number but the 24/7 help that Shopify claims to have just does not exist anymore.
Ticket number 30079560
@gank
Welcome to the Shopify community!
Thanks for your good question.
Sorry for that , you are facing issues,
Kindly contact to the Shopify Support team they will help you.
to fix out your all issues.
Check out this link:
https://help.shopify.com/en/questions#/contact
Let me know if you need any other help,
we are happy to help you.
Thank you.
Hi, @gank .
Thank you for reaching out! I truly understand the impact this has caused as you’re not able to access your store.
For best next steps regarding your store not being accessible, I recommend replying directly to the ticket number you have provided here. The team handling your request will be in the best position possible to assist you moving forward. Please allow a bit more time for the team to carefully review your request and get back to you. I would keep an eye out on your inbox, spam and junk folder for any correspondence from our team.
Since we are unable to authenticate or provide account specific information via our Community Forums, replying to your ticket will be best.
Let us know if you have any additional questions. I’ll be happy to take a look.
Hello I’m having the same issue. I’ve reached out to customer care over chat everyday for a couple weeks and all they say is they have escalated to the account team who will contact me. And I’m yet to hear anything back not even a confirmation that it has gotten to their desk, it has been at least 2-3 weeks that this has been going on. Please for the love of God, HELP!!
Hello I’m having the same issue. I’ve reached out to customer care over chat everyday for a couple weeks and all they say is they have escalated to the account team who will contact me. And I’m yet to hear anything back not even a confirmation that it has gotten to their desk, it has been at least 2-3 weeks that this has been going on. Please for the love of God, HELP!!!
Hi, @Samuleawo .
Thank you for joining the thread!
I’m sorry to hear you’re experiencing the same issue with your website displaying as currently unavailable.
I understand that you’ve previously reached out to our support team for further clarification on your website. Since a ticket has already been created, you’ll need to reply directly to it for assistance with reactivating your store. I recommend keeping an eye out on your inbox, spam or junk folder as sometimes email correspondence may be filtered into these sections.
Replying to your existing ticket will be the next best step as we do not have access to authenticate your account or provide account-specific details via our community forums. We understand how important this is to have this resolved and regain access to your storefront.
If you have any additional non-account specific questions, feel free to thread them here and I can take a closer look.