Why is my online store suddenly inactive?

Shopify Discussion
1

I logged into to my account today and my store is inactive and idk why

1 Like
2

It won’t let me access the store at all it just says we’ll be back soon. If you own this store contact support which I did but they aren’t being helpful at all

1 Like
3

Hi there, @LexDeBo0511 !

Definitely a great place to inquire about such problems you are facing.

When it comes to log in issues, we ask that you do the following:

  • always check your email for any direct correspondence from any of our teams that may explain as to why the account is inactive.
  • check if you’re using the correct login credentials for the correct store: feel free to use this link to do so.
  • what prompts are you seeing when logging in your store? Any possible unpaid bills that may have caused this pause?
  • if you are still unsure as to why after all the steps above, we recommend you reach out to our live support team as they can look at the back end of your account and dig further as to why it is currently inactive.

Definitely let us know how this works out for you!

1 Like
4

I have no option to speak to live support I just made the store I never received any email as to why it was closed qnd it just says come back later

5

Thanks for that extra bit of information.

Were you able to use the link above to try to reach our live support team? Once they verify your credentials, they can open up the back end of your account and look further to see as to why the store is currently inactive.

If you have contacted our support team, what exactly were they saying regarding this situation?

Looking forward to getting more information from you so we can get a better idea as to what is happening on your end, @LexDeBo0511 .

6

I already have several times and still no response

7

So when you reach out to our live support team, do you chat with somebody or perhaps get on a call? I am a bit confused when you say nobody responds. Definitely interested in getting more information from you about this specific situation so we can get a better idea as to what you are experiencing and assist you further.

Do you perhaps have an ongoing ticket with our team? With situations like these, I understand the need for more urgency but please take comfort in the fact that you have an outstanding ticket and to allow a couple business days for the proper team to provide you with a response.

Looking forward to more details from you, @LexDeBo0511 . I appreciate your time and patience regarding this matter.