Hi,
I have activated shopify payments and upon uploading the requested documents, i received an error message at the top of my admin page saying “your shopify payments account is on hold” and another saying “your shopify payments are on hold while we review your account”.
What is the issue here? Are both of these issues related or separate? Please let me know.
Thanks.
Declan.
Hey @Slatesupplies .
Thanks for reaching out.
I appreciate the context that you have shared as that is super helpful. Both of these messages could be related to the same issue, in order to use the Shopify Payments gateway - we will need to verify your documents as this is a standard review. With that being said, we are unable to authenticate over our public forums to take a closer look into this. I would suggest reaching out to our support by logging into your store using our Contact Us page. This will allow us to securely verify you as the store owner before discussing the hold with a Support Advisor.
Let me know if you have any additional questions.