Hi, my SSL is still pending 3 days after configuring everything. I’ve checked with my hosting provider who says everything is fine at that end, so it must be Shopify. Any clues?
Which is your domain name?
It seems that you didn’t setup the CNAME.
You need to setup the CNAME record for your domain and point to shops.myshopify.com where shops is the name of your myshopify.com subdomain.
In you case: all-things-chill-uk.myshopify.com
Please check this guide: Making your third-party domain your Shopify URL
Check the documentation of your domain registrar for more details, or contact their support.
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Thank you, that would make sense. The documentation I read didn’t state that I needed to use all-things-chill-uk.myshopify.com, it just said shops.myshopify.com.
Thanks again.
Yes, I agree that it could be more clear. Glad to help.
Hi, so nothing has changed since I updated my CNAME record, my account still says SSL pending? Any other suggestions?
Thanks, Tim
Hi, I did a scan and it seems that CNAME is still not configured for domain: allthingschill.co.uk
Can you post a screenshot that show how you configured the CNAME in your domain registrar panel?
You need to create also new A record for
www.allthingschill.co.uk 14400 A 23.227.38.65
like you did already for allthingschill.co.uk
You need to consider that allthingschill.co.uk is your root domain (or top-level domain) and www.allthingschill.co.uk is a subdomain (or second-level domain)
Both root and subdomain (www) should have a CNAME pointing to your shopify store url all-things-chill-uk.myshopify.com
And both root and subdomain (www) should have an A record pointing to the IP 23.277.38.65
Once done wait a couple of hours (should be enough). Then go to Shopify Admin > Domain and select your primary domain.
It’s up to you if you prefer to use www or without www.
Im not sure I understand, you cant have a www. and root domain A record or C name? www. is not a subdomain? Unless im missing something?