Why is my domain still in SSL pending on Shopify?

Shopify Discussion
1

Hi I really need help my domain on shopify is still in ssl pending for days, can someone help me how I can solve this or get it completed please I’m ready to launch my website

2

Hey @Savornk ,

Welcome to the Shopify Community!

The SSL most definitely should have been provisioned for your domain within 48 hours of connecting it. So, let’s get to the bottom of this for you!

DNS Settings

Please login to your domain host account and check that your DNS settings are as follows to ensure that the SSL is not being blocked:

For assistance with checking or editing these parameters, please reach out to your domain provider directly, and allow up to 48 hours for your domain to fully propagate after any changes are made.

Once you have confirmed that your DNS settings are correct, as well as any remaining requirements in our help center guide here, it looks like we’ll need to access your account in order to manually resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

Issue Summary: Third-party domain connected, SSL still pending after 48 hours, please manually provision certificates.

Store Launch

Otherwise, how are things going with the rest of your website? We have a wonderful step-by-step guide with your next action steps, such as:

  • Creating key pages for your store

  • Setting up your tax and shipping settings

  • Setting up your payment gateway

  • Preparing your store for the launch

I’m sure this will prove invaluable for you as a merchant here in Shopify.