Why is my website showing 'This site can't be reached' error?

Hi. Have problem with my site. Some time ago that was working but now I get this message.

This site can’t be reached

Check if there is a typo in gogoggles.co.

  • If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

What i need to do? I have purchase domain from shopify and all looking good from my domain settings. All is connected. Dnt see any errors there

Hey @GoGoggles!

Cal here from Shopify, thanks for reaching out to us. I’d be happy to look into this with you.

When did you purchase the new domain from Shopify? Was it recently? If so, the domain could be propagating and causing these types of errors. Did you just adjust any settings in the domain dashboard in your admin? I’d be happy to take a quick look at this if you want to share your MyShopify URL with me here.

Yes, I have purchase domain day before yesterday.

there is my Shopify URL

https://gogoggles.myshopify.com

Hi! Are you certain you purchased gogoggles.co? If I search on whois it looks like that domain is inactive. Please check Online Store > Domains for the currently connect domains on your Shopify store. Did you possibly purchase a different extension for your domain and not .co?

Thanks!

I’m also fairly confident that gogoggles.co is not the domain you purchased. Can you please double check?

Mario

Im shure that its my domain

gogoggles.us != gogoggles.co :wink: :wink:

Site works.

1 Like

Wow.. Thank you so much! Didn’t know about this.

Thank you again!

Have a productive day!

1 Like

Hey, I’m having trouble accessing a site that I am working on for someone. When I type their domain in, I get the same message.

domain: www.nubianbeautybar.com

@AG0103 - possibly a local caching issue? Did you try a private/incognito tab? The site works fine for me …

Mario

I found out that the domain wasn’t connected after I posted this. So that was what caused the issue. Thank you though.

1 Like