Issue: A store owner expected a customer’s credit card details to forward from Shopify/DSers to AliExpress to pay for the supplier order. Instead, DSers/AliExpress prompted for a new card, causing confusion.
Clarification provided: In AliExpress dropshipping via DSers, the supplier does not use the customer’s payment. The merchant must place and pay for the AliExpress order themselves (using their own card) and enter the customer’s shipping details. The customer’s payment collected on Shopify will be paid out to the merchant’s bank account after a few days via Shopify Payments.
Related update: Another user reported an AliExpress order expired because it wasn’t paid in time. They plan to purchase manually, but their Shopify payout still shows “pending” without a payout date.
Key implications:
Cash flow gap can occur between paying the supplier and receiving the Shopify payout.
“Fulfillment in progress” on Shopify does not mean AliExpress has been paid.
Status: No new technical fix; behavior appears to be expected for DSers/AliExpress dropshipping. One participant asked if any solution was found. Discussion remains open with payout timing concerns unresolved.
Summarized with AI on December 25.
AI used: gpt-5.
My customer paid for an item at my store with a credit card and the page says fulfilment in progress,
I went to DSers/AliExpress and clicked payment on the item and it sent me to a page for credit card information for me to fill out, why isn’t my customers credit card not forwarding to Dsers/AliExpress? I’m confused and have
been trying to resolve this issue by watching tutorials but nothing seems to cover the subject, can you
I am assuming you are dropshipping with Dsers/AliExpress. I think Dsers or other dropshipping services suppliers do not take payments you received from your customers on your Shopify store. You will need to order (pay) on AliExpress with the customers delivery details to have the item shipped directly to your customers - this is how dropshipping works. With regard to the amount your customer paid, Shopify will deposit that to your bank account after few days.
This same issue occured with me and it says the order expired on aliexpress because it wasn’t paid in time. I have decided to take your route of manually purchasing it but the money from the purchase still says pending and doesn’t have a payout date on shopify.