Why isn't my automatic buy x get y free discount working?

Shopify Discussion
1

I’m trying to do an automatic discount on my Shopify store. A buy x and get y free deal. but for whatever reason, the discount is not applying to any of the products in my store. Does anyone have a solution?

2

Hi, @dennis_ag14 .

Welcome to the Shopify Community!

I understand that you’re unable to add the Buy X Get Y automatic discount (free value) to your products. Could you kindly share your store URL, what product/collections it applies to and what discount title customers should see at checkout?

When it comes to creating Buy X get Y discounts, there are two variations. One requires the customer to buy a specified quantity of products to get the discount and the other requires them to spend a specified amount of money to get the discount.

The discount can be either free products or a percentage off of the price of products. If you are offering free products, then it is important to ensure that you have adequate inventory. If the inventory of free products drops to zero, then the products are shown as being sold out and customers can’t take advantage of the discount.

I’ve tested this automatic discount in my test store and was able to see the automatic discount code apply at checkout. I’ll share the steps I followed and a screenshot below.

Could you also walk me through the process in your Shopify admin > Discounts section of what you’re inputting into each section when enabling the discount? When enabling the automatic Buy X Get Y discount, your customers need to add all applicable products to their cart in order to receive the discount. The discounted or free products aren’t added to the cart automatically.

While you’re here, I’d love to hear more about your business, how you started and what products you sell.

Let me know if you have any questions on the process shared above!