Why isn't my contact form sending emails?

Store Design
,
1

HI! I have set up my contact page using the default contact form for my theme. It accepts my input and after I submit I see the “thanks for contacting us” message. BUT I don’t receive any emails.

Here is the code for my contact page, I highly appreciate any help! Thank you!

{% if settings.enable_gmap %}

{{ settings.contact_iframe_code }}
{% endif %}

{% if settings.enable_contact_section %}

{% if settings.enable_contact_address %}
  • {% if settings.contact_phone %}

    {{ settings.contact_module_contact_phonetitle }}

    {{ settings.contact_phone1 }}
    {{ settings.contact_phone2 }}

    {% endif %}
  • {% if settings.contact_module_email %}

    {{ settings.contact_module_contact_title }}

    {{ settings.contact_module_email_1 }}
    {{ settings.contact_module_email2 }}

    {% endif %}
    • {% if settings.contact_module_address %}

  • {{ settings.contact_module_address_title }}

    {{ settings.contact_module_address1 }}
    {{ settings.contact_module_address2 }}
    {{ settings.postcode }}

    • {% endif %}

{% endif %}

{% form 'contact' %} {% if form.posted_successfully? %}

{{ 'contact.form.post_success' | t }}

{% endif %} {{ form.errors | default_errors }} {% assign name_attr = 'contact.form.name' | t | handle %} {{ 'contact.form.name' | t }} {{ 'contact.form.email' | t }} {% assign name_attr = 'contact.form.sub' | t | handle %} {{ 'contact.form.phone' | t }}

{{ ‘contact.form.message’ | t }}

{% if form.body %}{{ form.body }}{% endif %}

{{ ‘contact.form.send’ | t }}

{% endform %}

{% endif %}
2

One possible reason for this issue is that your email notifications may be getting blocked by your email service provider or spam filters. We recommend checking your spam folder to see if any emails from your contact form are being filtered there.

Another possible solution is to check your email notification settings in Shopify. To do this, follow these steps:

  1. From your Shopify admin, go to Settings > Notifications.
  2. Scroll down to the “Contact form” section and make sure that the “Send a copy to” email address is correct.
  3. Test your contact form by submitting a test message and see if you receive the email notification.

If you’re still having issues, you can try using a third-party app such as Form Builder to create and manage your contact form. This app allows you to customize your form and receive email notifications directly to your inbox.