So my contact us form on Shopify wasn’t sending emails to my business email once submitted. Once submitted I got a message pop up on screen that my message was sent. I read a thread about this topic and someone suggested Qikify, I downloaded and installed the app. I filled out form for a test try and I still don’t receive emails to my business email. My store is password protected, don’t know if that makes a difference. I also checked my settings on general and I have my bussiness email on there for forwarding emails.
Please help I want to launch my store ASAP and this is the only thing holding me back.
Your customer contact should be sent to in email inbox instead of your log-in/store contact email
Another thing is sometimes people get confused between Contact Form and the Customer Form. For the Contact form, you should receive customer submit to your inbox; but for the Customer Form, it will be subscribed to your email list, and you will find them on the Customer board.
So I suggest checking if you’re really using Contact form or Customer Form.
If you want to build a customized Contact Page, I would suggest using page builder like PageFly to take control of your design and form fields, you can check out this tutorial for more detail.
