My site is live but is not working on any mobile phone (I have tried several). I have the minimal theme. Please help!!! I just launched.
site: www.blankexpressions.us
Thank you,
Hi @Tynesha .
Thanks for sharing your store URL, have you recently added a third-party domain to your store? First, I recommend familiarizing yourself with our Domains terminology page to ensure my explanation is quick and easy to understand and then resolve. If you try searching blankexpressions.us without the www portion, you may notice you can access the site via mobile as well as desktop, this points to an issue with your domain setup. I went ahead and looked through your DNS settings using this free tool to take a closer look:
It looks like you are pointing to the correct Shopify A record as you should be, however, I do not see that you are pointing to a CNAME. A CNAME record is a DNS setting that points your subdomains (www in this case) to another domain name. In your case, you want your CNAME record to point to your Shopify-hosted domain by using shops.myshopify.com. You should be able to make this change by logging into the dashboard of your domain provider and editing your DNS settings. If you run into issues, I recommend reaching out to your domain provider for assistance. You can always reference our handy domain guide here, which will walk you through the entire process.
Here is a quick overview of the steps you will need to take from the guide shared above for quick reference should you need it:
Once you make these changes on your domain provider side it may take at least 48 hours to fully process, at which point your webshop should work as intended on both mobile and desktop.
I hope this helps you out, domains can get a little confusing, so please do not hesitate to reach back out here if you have any questions at all!