Hi, I recently started offering gift cards for sale on my store and managed to close a sale. The customer has paid for the cards but has not received the card numbers via email yet.
Checking my orders admin page, I can see that the sale has been fulfilled. I have also checked the “Check-Out” settings and the option “Automatically fulfill only the gift cards of the order” is selected. The customer has also checked her own email spam folder, but no notification email. In addition, the customer has also clicked on resend in the order confirmation email - didn’t work as well.
What other steps have I missed out? Can anyone help?
Have you tried to resend the gift card from your end, within the Shopify admin? You can do so by navigating to Products > Gift cards, then by selecting the specific gift card that you’d like to resend, as seen on the image below. From there, you can click the Resend button, and this will prompt the system to send the customer another email or SMS message that contains their gift card code. You can also choose to update the customer’s email address or phone number if they have alternative ones that you can send the gift card to. Doing this will minimise any deliverability issues with the customer’s email address.
I tried changing the customer contact email to another but that didn’t work either. I then went back to Settings>Checkout, and enabled the “Automatically fulfill the order‘s line items” option and tried resending to the alternate email. This time, it worked!
That’s great to hear,** @DamienS **! I’m glad the customer was able to successfully receive their gift card!
The only thing to note about changing your store’s checkout settings is that if you use Shopify Shipping, you won’t be able to purchase and print your shipping labels with the automatic order fulfilment setting on. This is because to purchase a shipping label, an order will need to be unfulfilled so that you can select the Create shipping label button within the order page.
So if you use Shopify Shipping, I’d recommend selecting the ‘Do not automatically fulfil any of the order’s line items’ option instead, within your Settings > Checkout page.