After getting my store set up, it was disabled twice. After filing three separate trouble tickets, I received this email reply: “I’m afraid that after reviewing your information and website we believe your business presents a level of risk that we will be unable to support with Shopify. Unfortunately for security reasons we will not be able to provide any further details.”
Can someone shed light on this? I had not begun selling or anything, and this super vague email with little information and no phone number call leaves me completely in the dark.
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Hi, @sccannon .
Thank you for providing the above information around your issue.
I understand you received an email from our Business Operations team regarding your request. Have you tried replying directly to the email you received? I recommend this option as we are not able to authenticate your account or provide account specific information through our Community Forums. By replying directly to this existing ticket you have, we can ensure that you’re put in touch with the correct department to address these questions and concerns.
What kind of online business do you have? I recommend having a look at our Shopify Blog resource on 11 best ecommerce platforms that best suit your business needs. This resource is helpful as it outlines pricing, features of each platform, trial time and what sales channels can be used.