My store was closed but i dont know the reason, something went wrong.
Hi there, @30828333 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform! We have a great group of contributors who are always willing to provide their own expertise and experience with regards to Shopify!
With regards to your inquiry however, we always refer you to the following places to get the proper assistance and information on such matters:
- Please ensure you’re logging into the correct store with the correct credentials. You can use this link to make sure of that: forgot your store link
- If the store becomes unexpectedly unavailable, please check your email inbox first. One of our internal teams who is responsible for this will have sent you a direct email regarding the reason as to why and how to go about resolving the matter. You can reply directly to that message for the best and most seamless assistance in this.
- If you are not seeing any messages from us on your end, you can reach out to our live support for further information. After they verify your credentials, they can look at the back end of your account and see as to why it is currently unavailable.
- Feel free to also share your URL just to ensure we can also replicate the issue on our end.
Defintiely let me know how this works out for you!