Why won't my website's background video play on mobile devices?

[Jay97]

Hello I am having trouble with the background video on my website

I am using prestige theme and the background video on desktop plays perfectly fine but on mobile device it does not play. it just shows a Youtube play button that will not even play when clicked.

I have tried to fix the problem as i assume it is too big and something needs changing in the code but i am not very good with code.

Please if anybody could help I would appreciate it so much as it ruins the website on mobile device not having a working background video.

[Ujjaval]

@Jay97 Can you share your store url?

[Jay97]

https://aesinterior.com/

[GemPages]

Hello @Jay97

It’s GemPages support team and glad to support you today.

I check the video on mobile still autoplay
you should check if your phone is on low battery mode
because when this mode is on, the video will be blocked from autoplay

Hope my solution can work and support you!

Kind & Best regards!

GemPages Support Team.

[Jay97]

oh my hahha. Thank you so much because I would have never known that was the issue, my phone is always on low battery mode.

Again thank you so much