Why is my domain not working all of a sudden?

Shopify Discussion
2

Hi, @yvessaintlondon !

Thanks for reaching out to us about this. It could really be a number of things so first I’ll get you to click Online Store > Domains and see what the current status of the domain looks like. Does the domain say Connected, Not Connected, or Action Required?

If it say’s Not Connected, you’ll want to make sure your DNS settings are pointed to Shopify. If you’ve purchased your domain through a third party, then you need to edit the following DNS settings:

  • Your A record should point to Shopify’s IP address, which is 23.227.38.65
  • Your www CNAME record should point to shops.myshopify.com

If the domain says Action Required, click on it and follow the instruction provided in the admin. Often times it’s related to email verification. You may see a yellow banner that allows you to resend the verification email. If this is what you see, go ahead and resend the email, and follow the prompts found in said email.

If you have more information, error message or specifications on the issues you’re seeing, feel free to pass it along here and we can continue to troubleshoot together!

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