Widespread inability to purchase Shopify shipping labels, with errors such as “An unexpected error occurred,” “There was a problem buying shipping labels,” and “Shipping labels are temporarily unavailable.” Reported across USPS and UPS. Several users also noted unresponsive chat and disconnected support callbacks. Screenshots were shared showing the error messages.
Most recent updates:
Post-resolution notes:
Outcome: The incident impacting label purchases has been resolved. The thread remains open for case-specific follow-ups.
I am getting this error:
There was a problem buying shipping labels Review order details and try again.
Shopify support chat help is not being answered by any advisor. Requested Shopify support callback, they disconnected the call before an advisor was on the line.
I am trying to purchase labels this morning and I am receiving this error message
“An unexpected error occurred”
I tried to start a chat but that was not working as well, I can basically just navigate on Shopify right now and not actually do anything.
Any insight? Thanks
All of the sudden I am unable to purchase shipping labels. I receive an error code " Unexpected error" - I am now forced to ship everything manually through another service which is a huge hassle and negated the shopify carrier discounts. How do I contact Customer support? and email? a phone number? I am having a hard time finding any contact information for shopify I just keep getting redirected to this discussion board.
I happy to troubleshoot. Anyideas welcome.
We are experiencing the same issue. Waiting for customer support to respond.
Thank you for responding. Do you know a customer service email or a portal where I can create a ticket? How are you contacting them? I’ve been using Shopify for years and never had an issue so this simply never came up.
Same issue. And chat will not respond to me, either. Also - requested a callback and the call disconnected before an advisor came on the line.
I am having this exact same problem. Just happened.
Is there any fix??? We need to be able to print labels to ship out orders… this is costing our business.
I am getting the same. Cannot get through to Help Desk.
Same problem on our end. Tried UPS and USPS with the same error. Not sure we have tried to ship anything over the weekend, but we just noticed 5 minutes ago. (Monday Morning)
I have this same issue today out of no where. It usually fixes itself quickly but it has now been about an hour. I also can’t get on a chat as that function is not working on Shopify either.
I am having the same issue this morning. Unable to get through to Help Desk.
Same issue for me. Possibly a Shopify outage this morning?
Sounds like they are hopefully aware and working on the issue, fingers crossed!
I’m getting the same in Canada with Canada Post
Same issue as well. When I googled the error message it seems it happened back june of 2020 also.. wonder how long till this is resolved? I have TWELVE orders to get out today 
Same problem here. “An unexpected error” is the message I’m getting.
I keep getting “Shipping labels are temporarily unavailable” when I try to purchase USPS labels
I am having the same issue
I’m getting the same error. According to the Shopify status page they’re having some issues. I have a callback requested from their support team, which I should receive in about an hour. I’ve seen this happen before, and they usually fix within the day. Hopefully they’ll fix this soon.
Hello. We are experiencing the same error with shipping labels. It must be a widespread issue.
