I found a shop that sold digital cameras and bought one for $75. I got a confirmation email and have emailed the contact twice already, it has been two weeks and I still haven’t gotten a response, my package, nor my money back. I checked again today and now the shop is nowhere to be found? I have contacted the shop and don’t know how to get my money back. This matter is largely irritating and I woild
Hi @mya0 ,
In this case Shopify cannot recover your money for you as they do not operate businesses on behalf of our merchants on the platform. You should speak with your bank or credit card company and bring this to their attention. They will have additional processes aimed to retrieve your funds for the purchase.