Account is inactive but selected and paid a plan

Shopify Discussion
1

Account is inactive but selected and paid a plan

why?

2

There could be many reasons, take a look at this blog post on why the Shopify store may become unavailable.
https://community.shopify.com/c/blog/faq-why-is-my-store-unavailable/ba-p/1077560

1 Like
3

Hi, @vaasari .

Welcome to the Shopify Community and thanks for sharing your question here.

You mentioned that after selecting a paid plan your account is now displaying as inactive. I truly understand the importance of regaining access to your account and rest assured I’ll do my best to share what next steps need to be taken.

In order to take a closer look and provide you with account-specific information, you’ll need to create a support request. You can create a support request via the Shopify Help Center, where you’ll need to be authenticated. For better visibility, I’ll share the steps below on how to contact our support team and create a support request.

How to contact Shopify Support:

  • Head over to the Shopify Help Center and log in to the store in question
  • Select Account from the topics provided
  • Select Logging in from the subtopics provided
  • On the following page, scroll down to Get Support where you’ll see our available support options displayed.

Let us know if you have any further questions or need help accessing the help center.