I closed my store from October and they kept charge me $9 every months.
Someone showed me how to chat online with them on March and the Shoptify staff told me that I need to wait because she needed to contact with the technician team and will contact me back but until now I haven’t seen any respond and still being charge $9.
Is anyone have same problem and can fix it before? How can I online chat with the staff? I couldn’t find anywhere in the support website and I kinda stuck.
Thank you
There’s chat, email and phone support: https://help.shopify.com/en/questions#/contact
When it asks you to search their knowledge base, just type in anything and hit search – then click Continue to get to the contact options.
Hey @MK0402 ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with your shop and associated fees, to get this resolved. To provide some context, we currently offer a plan that allows you to continue running your shop at a reduced fee of $9/monthly. I recommend checking out our Pausing Your Shop documentation for more information on this plan and its features.
As this seems to be in line with the fees you’re currently paying, I recommend following the steps below to confirm the shop has successfully been deactivated:
Head to the Login Page to access the shop.
From your Shopify admin, go to Settings > Plan.
Click Deactivate Store.
Select a reason for the deactivation, and then click Continue.
Enter your password, and then click Deactivate now.
If after completing this step and confirming the shop has been closed, you continue to receive charges I recommend Contacting Support for further investigation. You can reach out chat support, you can:
Please let me know if you have any other concerns!