I can’t seem to be able to contact Shopify Support. Whenever I click “contact Support” it directs me to choose my website. When I do that it takes me back to topics and “Contact Support” button. When I click “contact support” button, it takes me back to choosing my website and then back to topics
I need someone to provide support for an issue I am struggling with, please email [email removed]
Hi @Cakers
After logging in to your store, all the topics will be shown and you have to select 1 of them to navigate to the next page where you can choose the suitable method to reach out to Support team.
Hope this helps.
Hi there, @Cakers .
I definitely understand how important it is to have fast and easy access to support. Here’s how to have access at any time, 24/7.
Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. It is really important to not skip this step, as if you do you will become stuck in a loop as you mentioned. If you still have difficulty, it is worth trying using an incognito window using Google Chrome as your browser. Here’s a video showing the steps in action.
I hope this helps! I’d love to help you out with some business growth ideas - how do you feel things are going at the minute? Is there anything you’d like to improve or change?
