Category problem

I just started having a problem with a different language showing up on my categories. I went to languages on my setting and it still says English. Not every item has the different language so I am just confused why this started happening. It is in Chinese so I am hoping I am not getting hacked or anything.

4 Likes

It’s possible that the issue is related to the language settings in your theme or specific product descriptions. Check for any hardcoded text or language settings within your theme’s code.

Even my store everything is reflecting in english and only product category is reflecting in chineese

3 Likes

I’m not familiar with any of the coding of my website unfortunately :disappointed_face:

Check if the product category names have been accidentally translated into Chinese within your Shopify admin. Navigate to the specific product categories and edit their names to ensure they’re in English. If the issue persists, review your theme’s code to ensure there are no hardcoded translations or language settings affecting the product category names. If you’re unable to resolve it, consider reaching out to Shopify Support for further assistance.

You can try reaching out to Shopify Support for assistance in identifying and resolving the issue with the product category names appearing in Chinese

Many store are complaining the same issue that entire product category has been reflecting chineese language and shopify support is not available until 15 to 20 minutes waiting time

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This can’t b e correct. Too many people are having the same issue.

2 Likes

Shopify Support has a long waiting time, consider reaching out to Shopify via email or social media for assistance

Hello Rajim,
Multiple people seem to be having this issue within the past 30 minutes. It appears this is an issue with the Shopify server backend and not a user issue.

3 Likes

I’m having the exact same issue. It was fine this morning. Must be on shopify.

Exact same problem here, only the categories are showing in a different language, everything else is in English, just looked through the thread though and other people having the same issue, so hopefully something on Shopify backend and we are not being hacked (fingers crossed!)

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Its happening to me too!!!

Having the same issue - showing product types in Chinese.

I checked the actual code and there’s nothing related to language in there for products.

{
“sections”: {
“main”: {
“type”: “main-product”,
“blocks”: {
“vendor”: {
“type”: “text”,
“settings”: {
“text”: “{{ product.vendor }}”,
“text_style”: “uppercase”
}
},
“title”: {
“type”: “title”,
“settings”: {
}
},
“price”: {
“type”: “price”,
“settings”: {
}
},
“variant_picker”: {
“type”: “variant_picker”,
“settings”: {
“picker_type”: “button”,
“swatch_shape”: “circle”
}
},
“quantity_selector”: {
“type”: “quantity_selector”,
“settings”: {
}
},
“buy_buttons”: {
“type”: “buy_buttons”,
“settings”: {
“show_dynamic_checkout”: true,
“show_gift_card_recipient”: true
}
},
“description”: {
“type”: “description”,
“settings”: {
}
},
“share”: {
“type”: “share”,
“settings”: {
“share_label”: “Share”
}
}
},
“block_order”: [
“vendor”,
“title”,
“price”,
“variant_picker”,
“quantity_selector”,
“buy_buttons”,
“description”,
“share”
],
“settings”: {
“enable_sticky_info”: true,
“color_scheme”: “scheme-1”,
“media_size”: “large”,
“constrain_to_viewport”: true,
“media_fit”: “contain”,
“gallery_layout”: “stacked”,
“media_position”: “left”,
“image_zoom”: “lightbox”,
“mobile_thumbnails”: “hide”,
“hide_variants”: true,
“enable_video_looping”: false,
“padding_top”: 36,
“padding_bottom”: 12
}
},
“related-products”: {
“type”: “related-products”,
“settings”: {
“heading”: “You may also like”,
“heading_size”: “h2”,
“products_to_show”: 4,
“columns_desktop”: 4,
“color_scheme”: “scheme-1”,
“image_ratio”: “square”,
“image_shape”: “default”,
“show_secondary_image”: true,
“show_vendor”: false,
“show_rating”: false,
“columns_mobile”: “2”,
“padding_top”: 36,
“padding_bottom”: 28
}
}
},
“order”: [
“main”,
“related-products”
]
}

I am having the same exact issue as well. It just started happening 20 mins. ago.

I am having the same problem. The issue has to be with Shopify. My language is set for English and I haven’t made any coding changes.

1 Like

Same issue here. I haven’t changed any setting recently. Something got messed up. When I translated the Chinese to English at least it looks like the categories are correct, just in the incorrect language.

2 Likes

Having the same issue here, must be a bug.

I have the same - all of sudden all my products categories are in random languages then now settled in chinese. I reported to shopify and they said no known tech issue or reports they have received abt it but it seems its shopify tech error. At least it’s not me alone. I thought my store was hacked or something.

1 Like

Also am having the same problem. Did Shopify just do an update? Category [value] in backend products is showing in Chinese instead of English

1 Like