Customer wants to delete their shopify payments account

Payments + Shipping & Fulfilment

Topic summary

A store owner received a complaint from a customer about receiving unwanted ‘sign in to shop’ emails from Shop Pay. The customer wants to delete their account and card details, though they may not realize they signed up for Shop Pay.

Resolution provided:

  • Support staff directed the owner to an opt-out link where customers can request complete data removal from Shop Pay
  • Initial link had technical issues (appeared as a Dawn theme template)
  • A corrected working link (https://shopify.link/66RA) was provided as a solution

The discussion appears resolved with the store owner now having the proper resource to share with their customer for account deletion.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.
1

Hello! I am a shopify store owner and a customer emailed me saying they are getting ‘spammed’ with Shopify Payments emails (‘sign in to shop’ emails) and do not want to receive them. I dont think they realised they signed up to Shopify Payments. How can they delete their account + card details with Shopify payments ?

Thanks!

2

Hi there, @CosmicDealer .

Are you referring to Shop Pay? If so, there is an opt-out from available to have all data removed here.

If I have misunderstood the question, please do let me know. Hope this helps, thanks!

3

Hi Ivy thanks for replying yes I do mean Shop Pay - that link you sent though send me to the Dawn shopify template.. do you have another link? Thanks!

4

My apologies, @CosmicDealer - is this link here working OK for you?